Have you been over your minutes with your phone bill? I have.
It was one of the choking days of my life when the phone bill arrived. Shock at
my AT&T bill of $280.63 for the month of March cause pain in my pocket and
anger in myself for going over 500 minutes. My plan is the lowest and simplest.
It costs me $40 for the month with 450 minutes and 5000 minutes for weekend and
weeknights. It includes roll over for minutes not used and free mobile to
mobile with AT&T line. Sounds alright with me for a few years because I
only use the phone for calls. I never had go over the 450 minutes for each
month. But as time goes by, I got so comfortable with the phone that calling becomes
a habit and checking the minutes is the forgotten practice. Now, I am facing
this horrible bill that needs to be paid or decisions are to be made in the
future.
This is something preventable and I failed to spot it! I personally
understand that it was my fault to incur this much bill for a month but my mind
was racing for someone to blame for my mistake but hope to deal with it in a
diplomatic way.
I called AT & T for help. I talk to a customer service
representative and found out that it costs me 45 cents for each minute and that
is ridiculous! Knowing how much it costs
me for 1 minute all the more add to my anger. I ask if there is a way to help me out from
paying this much. The lady at the other end said to me that it might be good
for me to upgrade to a higher plan. The higher plan would be $59 a month
for 900 minutes and unlimited weekend
and weeknights. I told her that is too much for me and can not afford that. Continuing
to tell me that upgrading would prevent me from incurring high cost of paying
45 cents a minute when it happens again.
I explain to her that this is the first time it happen and I hope the company
would be kind enough to help out as I have been with AT & T for 10 years. I
also mentioned that other mobile companies charge the same amount with
unlimited calls, text and web as I've seen on TV advertisements. She then told
me what separated AT & T with other companies blah blah blah...., which I
don't want to hear except if she'd give
me a credit for my bill which is a thin chance. She offered me a $50 credit to
which she said that normally they only allow $25. That is all she can do and
she called her supervisor to process the transaction but with a catch - I have
to upgrade to higher plan. That threw me off and decided to cut off the call
with a vision - I will be switching when the time comes for me to end this
contract.
If the other company can offer the same monthly fee with
unlimited calls, text and web, why should I stick with AT & T that doesn't care for me who has been with AT
&T for 10 years.
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